b9bet Privacy Policy — How We Handle Your Personal Data

Introduction

This Privacy Policy ("Policy") describes how b9bet ("we", "us", "our") collects, processes, stores, and protects the personal information of players and visitors ("you", "your") who access or use the b9bet platform at https://b9bet.bet. By creating an account or continuing to use b9bet, you confirm that you have read and understood this Policy and consent to the collection and use of your personal data as described herein.

b9bet is committed to handling your personal data with care, transparency, and in accordance with applicable data protection principles. We do not sell your personal data to third parties. We collect only what is necessary to operate the platform, verify your identity, process transactions, and keep your account secure. This Policy should be read alongside our Terms and Conditions, which govern your use of b9bet.

Our Privacy Commitments

1. Information We Collect

b9bet collects personal information that is necessary to provide the platform's services. The categories of data we may collect include the following. Not all categories will be collected for every player — the data collected depends on how you use the platform and what account features you activate.

• Identity data: full name, date of birth, and a copy of a government-issued identity document where KYC verification is required.
• Contact data: mobile phone number and email address provided at registration or updated in account settings.
• Financial data: transaction records including deposit amounts, withdrawal requests, and the payment method identifiers (e.g. bKash mobile number, Nagad account reference) used to process those transactions.
• Technical data: IP address, device type, operating system, browser type, session duration, and pages visited within the b9bet platform.
• Behavioural data: game history, betting patterns, login frequency, and feature usage data generated as a result of your activity on the platform.

2. How We Use Your Information

b9bet uses the personal information it collects only for the purposes described in this Policy. We do not use your data for purposes that are incompatible with those listed below, and we do not share it with third parties for their own commercial use.

• Account management: to create, maintain, verify, and close your b9bet account in accordance with our Terms and Conditions.
• Transaction processing: to handle deposits, withdrawals, and bonus credits accurately and in a timely manner via your chosen payment method.
• Customer support: to respond to your enquiries, resolve disputes, and provide assistance with account-related issues.
• Fraud prevention and security: to detect, investigate, and prevent fraudulent transactions, money laundering, account abuse, and other prohibited activities.
• Legal compliance: to meet our obligations under applicable anti-money laundering, know-your-customer, and data protection regulations.

3. Legal Basis for Processing

b9bet processes your personal data on the following legal bases. Where more than one basis applies, the most relevant basis is noted.

• Contractual necessity: processing that is required to provide the services you have requested by creating an account and agreeing to our Terms and Conditions.
• Legal obligation: processing required to comply with applicable laws, including KYC verification, transaction record-keeping, and cooperation with lawful regulatory or law enforcement requests.
• Legitimate interests: processing carried out to protect the security and integrity of the platform, prevent fraud, and maintain responsible gaming monitoring, where these interests are not overridden by your data protection rights.
• Consent: where b9bet sends you optional marketing communications about promotions and bonuses, we do so based on consent which you may withdraw at any time by contacting support.

4. Sharing of Your Information

b9bet does not sell your personal data. We may share your information with third parties only in the limited circumstances described below. Any third party that receives your data is required to handle it securely and only for the specified purpose.

• Payment processors: b9bet shares necessary transaction data with bKash, Nagad, Rocket, Upay and other integrated payment partners solely to process your deposit and withdrawal requests.
• Identity verification services: where KYC verification is required, b9bet may share identity documents with a third-party verification provider operating under equivalent data protection standards.
• Legal and regulatory authorities: b9bet will disclose your personal data to law enforcement, regulatory bodies, or courts where required to do so by applicable law or a valid legal process.
• Service providers: b9bet may engage trusted technical service providers (such as cloud hosting or analytics services) who process data on our behalf under strict data processing agreements that prohibit independent use of your data.

5. Payment Data and Financial Privacy

b9bet processes payment data exclusively through locally integrated mobile payment services including bKash, Nagad, Rocket, and Upay. All financial transactions on b9bet are denominated in Bangladeshi Taka (BDT). b9bet does not store full payment credentials such as mobile banking PINs or full card numbers — only the payment method identifiers and transaction references needed to process and reconcile transactions are retained.

Transaction records are retained for the period required by applicable financial record-keeping regulations. You may request a summary of your transaction history through the b9bet support team at any time, subject to identity verification.

6. Data Retention

b9bet retains your personal data for as long as your account remains active and for a reasonable period thereafter to fulfil the purposes described in this Policy. Where legal or regulatory requirements specify minimum retention periods (for example, financial transaction records under anti-money laundering regulations), b9bet will retain the relevant data for at least that minimum period. When data is no longer required, b9bet will delete or anonymise it securely. If you close your account, residual data required for legal compliance will be retained for the applicable mandatory period and then deleted.

7. Your Rights Over Your Personal Data

As a player on b9bet, you have the following rights with respect to the personal data we hold about you. To exercise any of these rights, please contact our support team using the email address shown in the footer of this page. We will endeavour to respond to all requests within 30 days.

• Right of access: you may request a copy of the personal data b9bet holds about you, along with information about how it is being used.
• Right to rectification: you may request that inaccurate or incomplete personal data held by b9bet be corrected or completed.
• Right to erasure: subject to legal retention requirements, you may request deletion of your personal data where it is no longer necessary for the purpose for which it was collected.
• Right to restriction: you may request that b9bet restrict the processing of your personal data in certain circumstances, such as while the accuracy of data is being contested.
• Right to object: where b9bet processes your data on the basis of legitimate interests, you have the right to object to that processing. b9bet will cease processing unless it can demonstrate compelling legitimate grounds that override your interests.

8. Cookies and Tracking Technologies

b9bet uses cookies and similar tracking technologies to operate the platform effectively, remember your session preferences, and understand how players interact with the site. Cookies are small text files placed on your device when you visit b9bet. They are used to keep you logged in between sessions, store your language preference, and record anonymous platform usage metrics that help us improve the service.

Most browsers allow you to control cookies through their settings. Disabling cookies may affect your ability to use certain features of b9bet, including staying logged in. b9bet does not use third-party advertising cookies or cross-site tracking technologies. The cookies we use are strictly functional and analytical in purpose.

9. Data Security Measures

b9bet implements technical and organisational security measures appropriate to the risk level of the data it processes. These measures include SSL/TLS encryption for all data transmitted between your device and the b9bet platform, secure password storage using industry-standard hashing algorithms, automatic session timeouts after periods of inactivity, rate-limiting on login attempts to reduce brute-force risk, and regular review of access controls to our internal systems. While b9bet takes data security seriously, no online platform can guarantee absolute security against all possible threats. You are encouraged to use a strong, unique password for your b9bet account and to contact us immediately if you suspect unauthorised access.

10. Minors and Age Verification

b9bet is strictly for adults aged 21 and above. We do not knowingly collect, process, or retain the personal data of individuals under the age of 21. If b9bet becomes aware that personal data has been collected from a person under 21, that data will be deleted promptly and the associated account will be closed. If you are a parent or guardian and believe that a minor has registered on b9bet, please contact our support team immediately using the contact details in the footer of this page.

11. Changes to This Privacy Policy

b9bet may update this Privacy Policy from time to time to reflect changes in our data practices, applicable law, or the services we offer. Where changes are material, b9bet will endeavour to notify registered players by email or by posting a prominent notice on the platform before the changes take effect. The date of the most recent update is shown at the top of this Policy. Your continued use of b9bet following any update to this Policy constitutes your acceptance of the revised version. We encourage you to review this Policy periodically to stay informed about how we protect your data.

12. Contact and Data Requests

If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or want to report a potential data protection concern, please contact the b9bet support team. Our support email address is displayed in the footer of this page. All data-related requests will be handled with confidentiality. We aim to acknowledge your request within 5 business days and to complete it within 30 days, subject to the complexity of the request and any identity verification steps required. All support operations run on Bangladesh Standard Time (BST, UTC+6).